Medical Office Assistant III

 

Overview:

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!

Responsibilities:

Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.

Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding, or acts as a subject matter expert for certain facets of the job (ie. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members.

Qualifications:

Bassett Healthcare Network follows the New York State and New York State Department of Health COVID-19 vaccine mandates for healthcare workers. This mandate requires COVID-19 vaccinations for personnel working for or on behalf of our hospitals and nursing homes. The New York State mandate allows for medical exemptions and religious accommodations, when appropriate. All candidates who accept an offer from Bassett Healthcare Network will be required to show proof of vaccination as required by New York State.

Education/Qualifications:

• High School graduate or equivalent preferred
• Associates degree or higher may be substituted for 2 years of experience.

Experience:

• 3 years of relevant work experience required.

Licensure/Certificates:

• MOA Certification preferred, but not necessary

Skills:

• Strong computer, customer service and communication skills required.
• Skills in medical terminology a plus.
• Ability to prioritize work.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.
• Successfully complete the competency requirements.

Physical Requirements:

• Busy medical practice/clinic environment with frequent patient interaction.
• Extensive use of computers and telephones
• Must be able to identify and differentiate colors
• Sitting for prolonged periods of time.

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Paid time off, including vacations and holidays
• Life insurance and disability protection
• Retirement benefits and more…

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.